Position: Customer Support Specialist
Department: Marketing and Sales
Type: Part Time Contractor
Location: On-site
Payment: Hourly rate (USD)
Hours of Work: Mon – Fri (20-30h)

Archona Games is seeking a talented and experienced Customer Support Specialist to join our dynamic team.

About us:
Archona Games is a board game design studio located in Skopje. We believe in the power of play to inspire, connect, and entertain, and this belief fuels our every endeavor. Our games aren’t just cardboard and components— they’re gateways to new worlds, avenues for strategic thinking, and catalysts for endless laughter. Our company culture is passionate, energetic, and creative.

As a Customer Support Specialist at Archona Games, you will be responsible for:

  1. Customer Support: Act as the main point of contact for customers, responding to their inquiries promptly and professionally via email, phone, and social media platforms. Address questions, concerns, and issues related to orders, deliveries, missing items, and product inquiries.
  2. Order Management: Handle order processing, including order tracking, updates, and troubleshooting. Collaborate with the logistics team to ensure timely and accurate delivery of orders. Proactively communicate with customers regarding any delays, backorders, or other issues that may arise.
  3. Issue Resolution: Investigate and resolve customer complaints or concerns regarding product quality, shipping errors, and other related issues. Provide appropriate solutions, ensuring customer satisfaction and maintaining the company’s reputation for excellent customer service.
  4. Feedback Management: Gather customer feedback, suggestions, and reviews to identify areas for improvement. Collaborate with internal teams, including product development and marketing, to address customer needs and enhance the overall customer experience.
  5. Playtesting: In your spare time, playtest games with our game development team.


  1. Prior Experience: Proven experience in customer service roles, preferably in the e-commerce, gaming, or entertainment industry.
  2. Strong Communication Skills in English: Excellent verbal and written communication skills to effectively interact with customers and provide clear and concise responses. Ability to communicate empathetically and professionally in challenging situations.
  3. Problem-Solving Abilities: Strong problem-solving and critical-thinking skills to analyze customer issues, identify root causes, and provide appropriate resolutions.
  4. Customer Focus: Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations, as well as the ability to handle customer inquiries and complaints with patience, empathy, and professionalism.
  5. Organizational Skills: Strong attention to detail, time management, and organizational skills to manage multiple customer inquiries and prioritize tasks effectively.
  6. Technical Proficiency: Proficient in using customer support tools, email platforms, and social media platforms. Familiarity with e-commerce platforms and order management systems is a plus.
  7. Passion for Board Games: A genuine interest in board games and familiarity with the gaming community. Ability to engage with customers on gaming-related topics and foster a positive community environment.


  • Competitive salary and growth opportunities.
  • Be part of a passionate team shaping the board game industry.
  • Work in a creative and supportive environment.
  • Access to a growing library of board games.

If you are passionate about board games, enjoy interacting with customers, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity on the form below.

Apply for this position

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